We have sat through these reviews. Many times.
Every market has its own code, and every client its own interpretation of it. We work alongside your medical, legal and compliance teams to design the engagement and prepare the materials that support the review process your programme must complete.
Whichever framework applies to your market.
We have designed engagement inside these frameworks often enough to know what each one expects, and how the same session needs to differ between markets running it in the same week.
The review pack, before you ask for it.
A review stalls when the reviewer cannot see what the delegate will actually experience. So we show them exactly that, and we answer the predictable questions in advance.
We build the review pack
Screenshots of every screen a delegate will see, in the order they will see them, laid out the way a reviewer reads. Show someone the actual journey and the review moves; show them a feature list and it comes back with questions.
We answer the questions first
After enough of these you know what will be asked. Where prescribing information sits. What happens to a free-text answer. Who can see a name. Whether an anonymous response can be traced. Those answers are in the pack, in writing, before anyone raises them.
We place your disclaimers verbatim
Your wording, exactly as your team supplies it, on the splash screen, against the relevant module and inside the free-text and Q&A flows. A reviewer who has already approved a form of words sees that form of words.
Prescribing information, one click away
In the main navigation on every screen. It is the change most often asked for in review, so we build it in from the start and your reviewer finds it where they expect it.
Adverse events routed to your named contact
The protocol, the contact and the timeframe are agreed and written down before the first session. Every moderator is briefed on it, and anything flagged goes straight to your team, preserved word for word.
We support your Veeva submission
Platform content, screenshots and supporting documentation in the format your team submits, and we turn round whatever comes back from review quickly.
Every question passes you before it passes the room.
A live room is the one place you cannot edit afterwards, so the controls exist for exactly that. Questions land in a private queue and reach the screen only when you release them. Words you have disallowed never appear behind your faculty. Anything flagged goes to your named contact rather than to the audience.
Because contributions arrive as text rather than through a microphone, every one of them is moderated by design. There is no open mic, no follow-up from the floor and no conversation with the stage, which is what makes an anonymous room a safe one to open up.
It is the reason clients who have had one difficult session come back to us for the next one.
Your record, in your systems.
We capture everything that happens in the room and hand it to the teams who hold the record.
Everything, in your format
Response data, question logs, attendance records and the audit trail, delivered to a route your team nominates.
On the timeline you set
Raw data in 24 to 48 hours. Written analysis in 5 to 10 working days. Retention and deletion applied exactly as agreed.
Ready for your systems
Structured so your safety, transparency and medical systems can take it directly, because those systems hold the record.
Send us your review questions.
We will answer them in writing, with screenshots, before you commit to anything.